Disney U

Disney U

How Disney University Develops the World's Most Engaged, Loyal, and Customer-centric Employees

Book - 2013
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Contents: Note from the author
Prologue
Pulling back the curtain : the orientation
Lesson #1: setting the stage for success
Lesson #2: capture hearts and minds
Lesson #3: it takes art and science
Lesson #4: gather facts and feelings
Lesson #5: be willing to change or be willing to perish
Lesson #6: simplify the complex
Lesson #7: the honeymoon will end
Lesson #8: keep plussing the show
Lesson #9: beyond orientation
Lesson #10: the language of success
Lesson #11: giving back
Lesson#12: communicate globally
Lesson #13: work hard, play hard
Publisher: New York : McGraw-Hill Education, [2013]
Branch Call Number: 658.3124 L
Characteristics: xviii, 222 pages ; 24 cm
ISBN: 9780071808071
0071808078

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