"[An] internationally renowned sociolinguist and expert on communication demonstrates how our conversational signals--voice level, pitch and intonation, rhythm and timing, even the simple turns of phrase we choose--are powerful factors in the success or failure of any relationship. Regional speech characteristics, ethnic and class backgrounds, age, and individual personality all contribute to diverse conversational styles that can lead to frustration and misplaced blame if ignored--but provide tools to improve relationships if they are understood"--Page [4] of cover.