Designing Bots

Designing Bots

Creating Conversational Experiences

Book - 2017 | First edition
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Contents: What are bots?
Bot types
Major platforms
Major use cases
Bot anatomy
Branding, personality, and human involvement
Artificial intelligence
The conversation
Rich interactions
Context and memory
Bot discovery and installation
Engagement methods
Design process overview
Use case definition and exploration
Conversation scripting
Designing and testing
Bot building overview
Analytics and continuous improvement
To infinity and beyond-the future of bots
Publisher: Sebastopol, CA : O'Reilly Media, Inc., 2017
Edition: First edition
Copyright Date: ©2017
Branch Call Number: 006.454 S PBK
Characteristics: xv, 328 pages : color illustrations ; 23 cm
ISBN: 9781491974827


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